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Customer no-service from IRS gets even worse!

Posted on December 12, 2011 by David Conley in For Individuals
0

As if things weren’t bad enough, now the less-than-sterling level of IRS service just got worse. 
It’s not just my opinion, check out this eye-opening article from “Forbes.” 

 

IRS Gone Bad: Are Things About to Get Even Worse?

 

Knife

The details aren’t all that important. Basically, I called the IRS to discuss a client’s tax matter. While it’s my job to zealously protect the rights of my clients, I am very aware that the person on the end of the line is also doing their job, and as such, I am professional when I speak to the IRS. On this day, I did exactly that. I didn’t raise my voice. I wasn’t nasty. I merely tried to explain that there appeared to have been a cross in communications when the agent cut in abruptly with a brusque “This is how we do it” and then, Click.

I was actually rendered speechless. If you’ve met me, you’ll understand that’s quite the feat.

I called back, only to find that there is no way to speak to a supervisor without putting in a special request. I did exactly that – and I’m still waiting. . . .<< Read the rest of this article>>

 

 

 

 

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David Conley
David is a partner at Smith, Conley & Associates, PC. In addition to writing and tax consulting, he is active in the pro-life community serving as President of the Fayette County Right to Life chapter of Georgia Right to Life.
He is also a founding Board Member and Finance Director of the Fayette Pregnancy Resource Center and serves on the Board of the National Equal Rights Institute.
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customer, Forbes, irs, marketing, noservice

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